Each dog is unique, and grooming time can vary depending on their comfort and needs. I focus on providing a gentle, stress-free experience, taking extra time to ensure your dog feels safe and relaxed. For dogs with overgrown or matted coats, I sometimes give them a break to run around in the garden during longer sessions, ensuring they get a chance to relax and enjoy their time here.
If a dog’s coat is matted, the most comfortable option is often to shave the mats, as brushing them out can be painful. There will be an extra charge for matted dogs (visible during booking) due to the additional time and care required. If you prefer to keep the coat long, we can attempt gentle brushing, but only for a limited time to minimise discomfort for your dog. If brushing isn’t effective, we will contact you to discuss and seek your permission to proceed with shaving.
For optimal health and comfort, we recommend grooming every 6 weeks. This routine helps prevent matting, keeps the coat and skin healthy, and reduces shedding. I recommend booking your next appointment in advance as my schedule can fill up quickly.
We do our best to trim nails during grooming, but sometimes dogs may refuse to have their nails cut. If your dog becomes stressed, aggressive, or seems in pain during the process, we prefer to stop to avoid further anxiety. If this happens frequently, we suggest scheduling a visit to your vet for nail trimming.
Even with careful trimming, some hair may shift out of place once your dog leaves the grooming room. Dogs naturally move, and so does their coat! I try to account for this by cutting with movement in mind, but a few hairs may pop out after the grooming is complete.
This can happen, especially if your dog’s coat was shaved very close to the skin. Shaving can sometimes cause minor irritation. If you’re concerned, using an antiseptic cream made for pets can help soothe the skin. If irritation persists, please contact your vet.
With black nails, I take a conservative approach to avoid cutting too far and causing injury. It’s difficult to see where the "quick" (sensitive part of the nail) is, so I prefer to err on the side of caution to prevent pain or bleeding.
